Returns & Exchanges
We want your Vallarino Watch purchase to feel confident from the first click to the first wear. If something is not right, contact us so we can review the best available solution.
Return Eligibility
Return requests should be made within the applicable return window for your order and must include the order number, customer email and reason for the request.
Items should be unused, unworn and returned with original packaging, protective materials, manuals and accessories when applicable.
Items That May Not Qualify
- Products with signs of wear, adjustment damage or misuse.
- Items missing original packaging or included accessories.
- Final sale, personalized or specially requested items when marked as such.
- Returns requested outside the applicable return window.
Exchanges
When stock allows, eligible items may be exchanged for another model or variant. If the requested item is unavailable, our support team can guide you through alternatives.
How to Start
Email our support team with your order number and photos when relevant. We will review the request and provide next steps before any item is sent back.